
Frequently Asked Questions
What are your shipping options and delivery times?▼
ONTIME offers standard and express shipping worldwide. Standard delivery typically takes 3-5 business days, while express orders arrive within 1-2 business days after processing.
How can I return an item that doesn't fit?▼
We offer a 30-day hassle-free return policy. Simply use our online portal to generate a prepaid label and return your items in their original, unworn condition.
Which payment methods do you currently accept?▼
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible 'buy now, pay later' options through Klarna and Afterpay for your convenience.
How do you ensure the quality of your fashion pieces?▼
Every ONTIME garment undergoes a rigorous multi-point inspection. We source premium fabrics and partner with ethical manufacturers to ensure your clothing maintains its shape, color, and durability.
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