Frequently Asked Questions
Everything you need to know about your ONTIME shopping experience.
How can I track my order status?
Once your order is shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Simply initiate a return through our online portal to receive a prepaid shipping label.
Do you offer international shipping?
Yes, ONTIME ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these against your own measurements for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your products ethically sourced?
At ONTIME, we prioritize sustainability and ethical labor practices. We partner only with manufacturers who adhere to our strict Code of Conduct regarding fair wages and safe working conditions.