Returns & Exchanges
At ONTIME, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged fashion items. If your fit isn't perfect, our streamlined exchange process ensures you get the style you love without the wait.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the original items with all tags attached into the original shipping box or any secure mailing bag.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely tape it to the outside of your package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing